Hello,
We apologize for the issues you are facing with your Rank Math account.
Unable to Download Pro Plugin
If you cannot see the option to download the Pro plugin from your account dashboard, it may be due to one of the following reasons:
- Different Email Address: You might have upgraded to Pro using a different email address than the one you are currently logged in with. In this case, please check if you have another account with a different email.
- Account Issues: If you believe your account is correct and still cannot see the download option, please reply to this ticket, and a human agent will assist you further.
Unable to Add Website
Regarding the inability to add your website from the Websites menu, this could be related to account permissions or settings. Again, if you could provide more details or reply to this ticket, our support team will be able to help you resolve this issue.
Thank you for raising these concerns, and we appreciate your patience as we work to assist you!
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
Hello,
We’ve checked your account, and the Rank Math PRO subscription has already been applied.
You’ll also notice that the PRO badge is already showing on your account details.
You can now download the Rank Math PRO plugin from your account’s dashboard:
https://rankmath.com/my-account/
Here’s a link for more information:
https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
If you’re using Safari, please follow these steps to download and install the plugin:
https://rankmath.com/kb/download-zip-file-using-safari/
Looking forward to helping you.
