Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
Please ensure that your payment method supports the following:
– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
If everything from the above is enabled and working, you can call your bank and ask what’s stopping the payment to go through and request them to approve it on your end.
Also, if you are using a Proxy or VPN, please disable that and use your actual ISP.
The prices shown on our website are the best-discounted rates ever available on Rank Math.
As much as we want to help, there can not be any further discounts or offers on the pricing we are offering.
Also, the VAT/Taxes are charged by your government, and not by us or FastSpring (which is our payment processor). You can check their page on the taxes and VAT/GST here: https://fastspring.com/docs/about-vat-and-sales-tax/
If you have a VAT exclusion, then you can use the following form to request the VAT refund from FastSpring: https://fastspring.com/consumer-support-form/tax-vat-gst/
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
