Unable to connect to Analytics - Support

Resolved herbal store
1 year, 7 months ago

Rank Math free

Hi,

Even though i have analytics enabled and i also have an analytics account setup. It still doesnt seem to be able to pull out the account at setup for Analytics.

https://imgur.com/a/flLOWKx

I would appreciate if you could help me with this.

Thanks,
James

Viewing 5 replies - 1 through 5 (of 5 total)

Ike
1 year, 7 months ago

Hello,

Thank you for contacting us and sorry for any inconvenience that might have been caused due to this issue.

Please delete RankMath’s app from your Google Apps permissions:

https://myaccount.google.com/permissions

After that, reconnect the Google account, to regenerate the auth token from Google, by going to WordPress Dashboard > Rank Math > General Settings > Analytics and configure the Search Console and Analytics settings again:

Ensure that all necessary permissions are accepted.

After doing so, let us know so we can move forward with debugging the issue.

We are looking forward to helping you on this one.

herbal store
1 year, 7 months ago

Rank Math free

Tried the steps above, still no luck.

Great
1 year, 7 months ago

Hello,

Thank you for getting back to us.

Can you please confirm if you have a verified Google Analytics property on the Google account you connected? Please double-check that the Google account you connected has a functional Google Search Console and Google Analytics property. If you do not have a Google Search Console property, you can create one by following this guide. You can also sign up for Google Analytics here.

Looking forward to helping you resolve this issue.

herbal store
1 year, 7 months ago

Rank Math free

Hi,

I am not sure you’ve read my problem carefully, i dont have problems with search. Its the analytics which is not showing up.
After going through analytics console, it asks me to install Google Analytics plugin for my woocommerce site and configure the plugin with analytics tag.
Does that mean that Rankmath is dependent on google analytics plugin? Do i need to install analytics plugin and configure it for Rankmath analytics to work?

Reinelle
1 year, 7 months ago

Hello,

Thank you for your patience.

Rank Math Analytics should be working fine without that plugin on your site.

We do not recommend having the Google Analytics plugin active together with the Analytics module of Rank Math as they use and relay almost the same data/information and are likely to cause conflict at some point.

You should either disable that plugin or disable the analytics module in the Rank Math dashboard.

If the property is not showing in the dropdown, please follow these steps for troubleshooting:

1. Please delete RankMath’s app from here:

https://myaccount.google.com/permissions

2. Re-create tables by clicking WP Dashboard > Rank Math > Status & Tools > Database Tools and click the Re-create database Table button.

3. Reconnect the account inside Rank Math by clicking here and ensure that you approve all the permission notices that show up:
WP Dashboard >> Rank Math >> General Settings >> Analytics tab, and click the Reconnect link

Allow all the permissions on the next screen.

Once done, check again the Analytics drop-down for the property.

Let us know how this goes.

RankBot
1 year, 6 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Unable to connect to Analytics’ is closed to new replies.