Unable to connect / select an account in Analytics

#113205
  • Resolved The Photo Medic

    4 years ago

    Rank Math free

    Hi,

    I’m trying to connect RankMath to a Google account that I set up for my site. I have given RM permission to access analytics data etc. When I get to the Analytics screen (within RankMath inside my WordPress back end), the Analytics section will not allow me to select an account as there is no option on the drop-down box?

    It’s probably something really simple but I’ve been messing about for a couple of hours now.

    Many thanks in advance for anyone to help!

    T

Viewing 3 replies - 1 through 3 (of 3 total)
  • The Photo Medic

    4 years ago

    Rank Math free

    * Bump *

    Reinelle

    4 years ago

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Please follow these steps:

    If you are not seeing any data inside your Analytics module, this guide might help you.

    A. Pre-check List

    1. You should not be using Google Analytics v4 or Matomo Analytics.

    2. Update to the latest version of Rank Math Free

    3. Disconnect and reconnect your account from inside WordPress:
    reconnect rank math account

    B. Refresh Tokens

    1. Please delete RankMath’s app from here:
    https://myaccount.google.com/permissions
    remove rank math app

    2. Re-create tables by clicking WP Dashboard > Rank Math > Status & Tools > Database Tools and click the Re-create database Table button.
    re-create analytics tables

    3. Reconnect the account inside Rank Math by clicking here and ensure that you approve all the permission notices that shows up:
    WP Dashboard >> Rank Math >> General Settings >> Analytics tab, and click the Reconnect link
    reconnect analytics

    4. Let the process complete and it might take around 30 minutes.

    5. Now head over to WP Dashboard > Rank Math > Status & Tools > Database Tools and click the Rebuild Index for Analytics button.
    Rebuild Index for Analytics

    6. Please check if the data shows up here:
    /wp-admin/admin.php?page=rank-math-analytics#/
    analytics data

    If that does not help, please paste the data from here:
    WP Dashboard > Rank Math > Status & Tools > System Status and click the Copy System Info to Clipboard button
    system info

    We really look forward to helping you.

    Uzair

    4 years ago

    Hello,

    We wanted to add that if you do not see your property in the dropdown – it is likely because you are using GA4.

    Google Analytics 4 (which is the new default when creating an Analytics property) is relatively a new product and is in Beta, & there could be data discrepancies if we were to integrate them into Rank Math. And the fact that their APIs are not yet fully ready for 3rd party integration, there is not much we can do.

    We have to wait until Google makes the APIs available so it could be integrated.

    For now, you can enable Google Analytics v3 while creating a new property by following this screencast:
    https://i.rankmath.com/XUTmhU

    This way you can have the data stored in Google new and the stable version.

    With that said, we will begin working on the integration as soon as they improve their API.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    RankBot

    3 years, 11 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Unable to connect / select an account in Analytics’ is closed to new replies.