Unable to connect paid version of content ai

#635427
  • Resolved Antonio
    Rank Math business
    Content AI Starter

    I am trying to connect the paid version of content ai to my wordpress account but i cannot find the correct settings. My settings look different then the ones in the setup video.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Hello,

    Thank you for contacting Rank Math, and we are so sorry about the trouble this must have caused.

    Content AI is integrated as a module within the Rank Math SEO plugin, so you can access it by enabling the Content AI module from the Rank Math dashboard to start using its features.

    To get started with Rank Math’s Content AI, you need to enable the Content AI module. Head over to Rank Math SEO > Dashboard > Modules inside your WordPress admin area. From the list of available modules, enable the Content AI module as shown below:

    Click here to learn how to Use Rank Math’s Content AI: https://rankmath.com/kb/how-to-use-content-ai/

    We hope that helps, and please don’t hesitate to get in touch if you have any other questions.

    Thank you.

    Antonio
    Rank Math business
    Content AI Starter

    How can i get a hold of you guys via phone call? I am still having issues and it will not allow me to do this.

    Hello,

    Unfortunately, our scope of support does not extend to chats, phone calls, or remote applications like AnyDesk or Zoom apps.

    However, you can share a screenshot of the issue you’re facing with us so that we can check this further for you. You can use any image-sharing tool like https://imgur.com/upload to share the screenshot with us.

    Looking forward to helping you.

    Thank you.

    Antonio
    Rank Math business
    Content AI Starter

    Okay. please see screenshots below. I need to enable the paid version of content AI. My dashboard looks different because we have a partnership with an agency called Rank Really High. They built our custom website. let me know if i need to reach out to them to update this plug. https://imgur.com/a/yA8gLiI

    Hello,

    The interface is correct.

    We checked your account and it seems you currently don’t have your website connected to your Rank Math account.

    Please try activating your Rank Math plugin. To do that, navigate to your WordPress admin area > Rank Math > Dashboard > Help, and connect your Rank Math account.

    connect

    Then, head over to WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits. Here’s a screenshot for reference:

    Once done, please go back to using Content AI and it should work without any issues.

    Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.

    Antonio
    Rank Math business
    Content AI Starter

    I do not have that option to select dashboard or help…

    see screenshots here: https://imgur.com/a/mCuD1nN

    Hello,

    It appears your admin access is limited. You could ask the developers to elevate your access capabilities or use the Rank Math Role Manager module from WordPress Dashboard > Rank Math > Dashboard > Modules to allow you access to all Rank Math features.

    In addition, it appears you have access to the general settings section of Rank Math. Navigate to WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits to see if it works. Here’s a screenshot for reference:

    Let us know how this goes. Please let us know if you have further questions or concerns.

    Thank you.

    Antonio
    Rank Math business
    Content AI Starter

    Thank you i will do this and post an update when resolved

    Hello,

    That is alright. We are always here and will be anticipating hearing from you.

    Thanks.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 9 replies - 1 through 9 (of 9 total)

The ticket ‘Unable to connect paid version of content ai’ is closed to new replies.