Unable to connect

Hello,

We apologize for the issue you are facing with connecting your Rank Math account. It can be frustrating when things don’t work as expected.

To troubleshoot this, please ensure that you are following these steps:

1. After installing and activating the Rank Math PRO plugin, navigate to Rank Math SEO → Dashboard → Help in your WordPress admin area.
2. Click on Connect Now and make sure you select the correct account associated with your Rank Math PRO license.
3. If you have multiple licenses, use the License drop-down to choose the appropriate one before clicking OK, Activate Now.

If you are still unable to connect after following these steps, please reply to this ticket with your site URL so that a human agent from our support team can assist you further. Thank you for raising this concern, and we look forward to resolving it for you!

Hello,

Thank you for your query and we are so sorry about the trouble this must have caused.

Assuming that Rank Math SEO is already installed on your website, please reconnect the website with the correct account to fully utilize the features.

Yes, you can overwrite the previous plugin, and all settings will be ported to the updated plugin.

Please reconnect the website to your Rank Math account and then clear the Rank Math Transients by going to Rank Math > Status & Tools > Database Tools > Remove Transients:

If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hello,

Glad that helped.

If you have any other concerns, please don’t hesitate to contact us anytime so we can assist you further.

Looking forward to helping you.