Unable to Complete Purchase for Rank Math PRO – Payment Issue

#1036302
  • Resolved حسين كيوتكس

    4 months, 2 weeks ago

    Rank Math free

    Dear Rank Math Support Team,

    I hope this message finds you well.

    I am trying to purchase the Rank Math PRO license (total \$83.88), but unfortunately, my payment is not being accepted. I have carefully entered all the required payment details, including card number, expiration date, and CVC code, yet I keep receiving the following error message:

    “We regret that your order could not be accepted. We value your business and would like to help you complete this order. Please contact us for assistance.”

    I have verified with my bank that my card is active and supports international online payments. I have also attempted multiple times and tried different browsers, but the issue persists.

    Could you please assist me in resolving this payment problem as soon as possible? I am eager to proceed with the purchase and start using Rank Math PRO for my website’s SEO optimization.

    Thank you very much for your support and understanding. I look forward to your prompt response.

    Best regards,

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    4 months, 2 weeks ago

    Hello,

    We apologize for the issue you are facing with completing your purchase for Rank Math PRO. It can be frustrating when payment issues arise, and we appreciate you reaching out for assistance.

    Here are a few troubleshooting steps you can try to resolve the payment issue:

    1. Select Your Current Location: Ensure that the country displayed in the dropdown menu at the top-right corner of the checkout page is correct. If it shows a different country, please select the correct one.
      Change country in Fastspring

    2. Turn Off Your VPN or Proxy: If you have a VPN or proxy server enabled, please turn it off as it may interfere with the payment process.
      Some browsers have in-built VPNs

    3. Disable Ad Blockers: Make sure to disable any ad blockers that might be active in your browser settings, as they can sometimes block payment processing.
      Turn off your ad blocker

    If you have tried these steps and the issue persists, we recommend contacting your bank again to ensure there are no restrictions on your card for international transactions.

    If you continue to experience difficulties, please reply to this ticket, and a human agent from our support team will take over and assist you further. Additionally, if you could provide your site URL, it may help us diagnose any potential issues more effectively.

    Thank you for your patience, and we look forward to helping you resolve this issue so you can start using Rank Math PRO!

    Rakibuzzaman Siam

    4 months, 1 week ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    Could you please share the last 4 digits of your credit card in the sensitive data section so we can check why it isn’t working?

    Looking forward to helping you.

    RankBot

    3 months, 1 week ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Unable to Complete Purchase for Rank Math PRO – Payment Issue’ is closed to new replies.