Unable to Complete Payment for Rank Math PRO – Payment Rejected

#1033989
  • Resolved Amazing Life

    4 months, 2 weeks ago

    Rank Math free

    Hello Rank Math Support / FastSpring Team,

    I am trying to purchase the Rank Math PRO plan, but I continuously encounter the following error message during checkout:

    “We regret that your order could not be accepted. We value your business and would like to help you complete this order. Please contact us for assistance.”

    I have tried:

    Using multiple payment methods (credit card, PayPal, etc.)

    Re-attempting the purchase on both mobile and desktop devices

    Adding a payment method directly via the FastSpring account page

    Unfortunately, none of these attempts have been successful. I’ve attached screenshots of the issue for your reference.

    Account Email: l***************@g********
    Checkout Provider: FastSpring
    Product: Rank Math PRO

    Could you please help resolve this issue so the purchase can be completed? If any further verification is needed, I’m happy to provide it.

    Thank you for your support.

    Best regards

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    4 months, 2 weeks ago

    Hello,

    We’re sorry to hear that you are facing issues completing your payment for the Rank Math PRO plan. Thank you for providing detailed information about the steps you’ve already taken.

    Here are a few troubleshooting steps you can try:

    1. Select Your Current Location: Ensure that the country displayed in the dropdown menu at the top-right corner of the checkout page is correct. If it’s not, please select the correct country.
      Change country in Fastspring

    2. Turn Off Your VPN or Proxy: If you have a VPN or proxy server enabled, please turn it off as it may interfere with the payment process.
      Some browsers have in-built VPNs

    3. Disable Ad Blockers: Make sure to disable any ad blockers that might be affecting the checkout process.
      Turn off your ad blocker

    If you have tried all these steps and are still unable to complete your purchase, please reply to this ticket with any additional details or screenshots, and a human agent from our support team will assist you further.

    Thank you for your patience, and we look forward to resolving this issue for you soon!

    Sources:
    Troubleshooting Payment Issues at Rank Math » Rank Math

    Reinelle

    4 months, 2 weeks ago

    Hello,

    If you are using a Proxy or VPN, please disable that and use your actual ISP to make the purchase.

    Also, please ensure that your payment method supports the following:

    – Payments in USD $
    – Supports subscription-based payments
    – You are not using a prepaid card
    – International payments are turned on

    If the issue persists, could you please confirm which country you are in when purchasing Rank Math?

    Let us know how this goes.

    RankBot

    3 months, 2 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Unable to Complete Payment for Rank Math PRO – Payment Rejected’ is closed to new replies.