Hello,
We apologize for the issue you are facing with changing your password. Since you signed up using your Gmail account, it’s important to note that Rank Math uses Google authentication, which means you may not have a separate password for your Rank Math account.
If you need to change your password, you might have to do it through your Google account settings instead. Here are the steps you can follow:
- Go to your Google Account settings.
- Navigate to the Security section.
- Under "Signing in to Google," select "Password" and follow the prompts to change your password.
If you still encounter issues or if this does not resolve your problem, please reply to this ticket, and a human agent from our support team will assist you further.
Thank you for raising this concern, and we appreciate your patience!
Sources:
How to Change Your Username in Rank Math » Rank Math
Hi Support Team,
Thank you for looking into my issue.
Just to confirm again – I logged into Rank Math using my Gmail account. I tried to change my password by entering a strong new password, and also entered my Gmail password in the “Current Password” field. The password strength showed “Strong”, but clicking “Save Changes” does nothing.
Please let me know if I need to disconnect Gmail login first or take any other action to make this work.
Looking forward to your assistance.
Best regards,
Tania Mostafa
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We were able to replicate the issue on our end. We have informed the devs and they will update you soon once it is fixed.
We really appreciate your patience in the meantime.
Please don’t hesitate to get in touch in case you need any other assistance.
Thanks.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
