Unable to change my email address

#1067920
  • Resolved Hareish Thappa
    Rank Math free

    I’m planning to purchase the pro version, but before that, I want to change my email address however, it says a password link has been sent to my current email address, whereas I can’t locate the same.

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  • Hello,

    We apologize for the issue you are facing with changing your email address. It seems that the system is trying to send a password reset link to your current email, which you are unable to access.

    To resolve this, you may need to contact our support team directly to assist you with changing your email address. You can open a ticket by navigating to the Rank Math Support Forum and providing the necessary details about your request.

    Thank you for raising this concern, and we appreciate your patience as we work to help you with this issue!

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    We have gone ahead and reset your password from our end.

    See your new login information in the Sensitive Data section of this ticket.

    If you wish to change your password to your preferred one, you can do so in your Rank Math account details page: https://rankmath.com/my-account/edit-account/

    Hope that helps.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Unable to change my email address’ is closed to new replies.