Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Not sure what happened since I set up the access for 3 days. Anyways updated the password, please check now.
Hello,
We’re still unable to access the admin area:
Please verify the situation and let us know so that we can investigate the issue further.
If you’re unable to share admin access, you can also create a staging website and replicate the issue there and share its admin logins so that we can perform the troubleshooting there and your live website doesn’t get affected by the troubleshooting.
You may follow this article to create the staging website: https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I have created the new credentials and have managed to login successfully. https://snipboard.io/bGrysP.jpg
Hello,
Unfortunately, we’re still unable to login. The same error is shown.
If you’ve enabled any firewall, then please exclude India, Portugal, and the Philippines from getting blocked so that we can investigate further.
We’re looking forward to helping you.
Thank you.
Hello,
I was able to replicate the issue with the template that you used in the screencast you have shared but since we don’t have access to anything other than Rank Math on your site, we are not able to check this further.
If you are not comfortable with sharing admin access to your main site then you can create a staging site replicating the same issue so we can check and fix it there. Here is a guide that can help you create a staging site: https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/
Looking forward to helping you.
Thanks.
PROBLEM FOUND:
When I edit the page using WP Bakery Front End Editor I am able to SAVE the changes in Rank Math. However if I edit the same page with Elementor, I am again unable to save any changes. So in conclusion there is a problem with Rank Math & Elementor compatibility.
https://www.loom.com/share/0cfe6fa740944798a4ae4d878af3f8bd
Hello,
The issue is not with Elementor or all the Elementor templates so it isn’t a compatibility issue. Please create a staging site so we can check this further.
Looking forward to helping you.
Thanks.
Here is another example of Elementor page that was created in 2020 https://www.loom.com/share/5fb207a66fa34eaa96e75d8f23c54d45
I think the issue is with Elementor.
Will create a staging site and share details shortly.
Hello,
Let us know when the staging site is ready.
We really look forward to helping you.
Thanks.
Hello,
Unfortunately, our scope of support does not extend to screen shares. Please share the details of the staging site when it is ready and we will check the issue further.
Looking forward to helping you.
Thanks.
Jaideep the staging site will also include the website data. Could you please tell me exactly access to which plugins do you need?
Addon Jobsearch Jobs for National
Addon Jobsearch Resume Export
Addon Jobsearch Scheduled Meetings
Blog Filter Premium
Careerfy Framework
Cloudflare
Code Snippets
Content Control
Controlled Admin Access
Elementor
Elementor Pro
Envato Market
Instant Indexing
Kadence WooCommerce Email Designer
Loco Translate
Login as User
Open External Links in a New Window
Payment Gateways by User Roles for WooCommerce
Payment Plugins for Stripe WooCommerce
Popup Maker
PublishPress Future
Rank Math SEO
RunCloud Hub
Site Kit by Google
Slider Revolution
UpdraftPlus – Backup/Restore
Username Changer
WebP Converter for Media
WooCommerce
WooCommerce Subscriptions
Wordfence Security
WordPress Users & WooCommerce Customers Import Export(BASIC)
WPBakery Page Builder
WP Crontrol
WPForms
WPForms Conversational Forms
WPForms Form Abandonment
WPForms Form Locker
WPForms Geolocation
WPForms Save and Resume
WPForms Signatures
WPForms Stripe
WPForms Surveys and Polls
WPFront Scroll Top
WP JobSearch
WP Mail SMTP Pro
WP Revisions Control
WP Rocket
WPS Hide Login
WP YouTube Lyte
Yoast Duplicate Post
