Unable to change ANY setttings after save

#308047
Viewing 15 replies - 1 through 15 (of 46 total)
  • Chandni
    Rank Math free

    Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    It seems to be working fine on our end:
    SCREENCAST LINK

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know, and your users won’t be affected by this troubleshooting.

    If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    Thank you

    Danhai
    Rank Math free
    Chandni
    Rank Math free

    Hello,

    Thank you for sharing the screencast.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Thank you

    Danhai
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    I tried to log in to your site but wasn’t able to access the dashboard:

    Please make sure that you have provided admin-level access to the user you have created for us.

    Looking forward to helping you.

    Danhai
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Danhai
    Rank Math free

    It is working with the email address.

    Hello,

    I checked and wasn’t able to replicate the issue. The changes are being saved without any issues. Here is a screencast: https://i.rankmath.com/wH33yp

    Please check again on your end and if the issue persists then please provide admin-level access so we can check this further.

    Looking forward to helping you.

    Danhai
    Rank Math free

    Hi Jaideep,

    Still not working on existing Elementor pages

    https://www.loom.com/share/1b29b42bc2c943079f6fbb895fbcc1c8

    No idea what the issue is? Could it be related to importing a Elementor Page template?

    Hello,

    We will need admin-level access to check this further and figure out what is causing the issue. Please provide it so we can assist you further.

    Looking forward to helping you.

    Danhai
    Rank Math free

    There is a problem with Elementor and Rank Math: https://www.loom.com/share/d8dc522cbfa14771a88a030549d62802

    Please advice.

    Hello,

    Rank Math and Elementor are fully compatible and it is working fine on our end when using the templates. We will need to check the settings on your site to fix the issue.

    Looking forward to helping you.

    Thanks.

    Danhai
    Rank Math free

    Jaideep, what settings are you referring to? It is not possible to provide full ADMIN ACCESS.

    Danhai
    Rank Math free

    Okay so I have done the following test:

    1. Created a NEW page
    2. Edit with Elementor (which is what you are NOT doing)
    3. COPIED & PASTED Elementor block from live to demo page
    4. Saved demo page
    5. Tried to change the ROBOT settings and same problem.

    In conclusion we the issue is the same weather we install a template or copy and paste blocks.

    Please edit the page in ELEMENTOR & IMPORT AN ELEMENTOR TEMPLATE in your test and you will see.

    Chandni
    Rank Math free

    Hello,

    We would love to help you further, however I am unable to access the wp-admin of your website.

    I’ve added the screenshot in the sensitive data section of this ticket.

    Kindly give access, so that we can have a closer look at the settings and troubleshoot to find the root cause of the issue.

    Thank you

Viewing 15 replies - 1 through 15 (of 46 total)

The ticket ‘Unable to change ANY setttings after save’ is closed to new replies.