Unable to add one new website.

#842403
  • Resolved Raj

    1 year, 3 months ago

    Rank Math free

    Hii Team,

    I am unable to add a one new website. It shows Oops! That page can’t be found.

    I have shared you the screenshot also for your reference.

    Can you please resolve this.

    Regards,
    Raj

    Screenshot link

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 3 months ago

    Hello,

    We apologize for the issue you are facing with adding a new website. The error message "Oops! That page can’t be found" typically indicates that there may be a problem with the URL or the settings in your WordPress installation.

    Here are a few steps you can take to troubleshoot this issue:

    1. Check the URL: Ensure that the URL you are trying to add is correct and does not contain any typos.

    2. Permalink Settings: Go to your WordPress Dashboard > Settings > Permalinks and re-save your permalink settings. This can sometimes resolve issues related to page not found errors.

    3. Check User Permissions: Make sure that your user account has the necessary permissions to add new websites. If you are not using an admin account, try logging in with an admin account.

    If you continue to experience this issue, please reply to this ticket with the screenshot you mentioned, and a human agent from the Rank Math Support team will assist you further.

    Thank you for raising this concern, and we look forward to helping you resolve it!

    Great

    1 year, 3 months ago

    Hello,

    To help you investigate this issue, we might need to take a closer look at your website and settings. Please follow these steps:

    • Edit the first post on this ticket and include your WordPress logins in the Sensitive Data section. This is a secure section that only our support staff can access.
      Sensitive Data Section
    • Make sure you take a complete backup of your website before sharing the information with us.
    • If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
    • You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/

    We appreciate your cooperation and patience. Thank you for choosing Rank Math.

    RankBot

    1 year, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Unable to add one new website.’ is closed to new replies.