Hello,
We apologize for the issue you are facing with adding new redirections. The error message you are encountering, TypeError: Cannot read properties of undefined (reading 'start-date'), suggests that there might be a problem with the plugin or a conflict with another plugin or theme on your site.
Here are a few steps you can take to troubleshoot this issue:
- Update Rank Math: Ensure that you are using the latest version of the Rank Math plugin. Sometimes, updating can resolve such issues.
- Check for Plugin Conflicts: Deactivate other plugins temporarily to see if the issue persists. If it resolves, reactivate them one by one to identify the conflicting plugin.
- Switch Themes: Temporarily switch to a default WordPress theme (like Twenty Twenty-One) to check if your current theme is causing the issue.
- Clear Cache: If you are using a caching plugin, clear your cache and try again.
If the problem continues after trying these steps, please reply to this ticket with your site URL so that a human agent from our support team can assist you further. Thank you for raising this concern!
Hello,
Please make sure you’re using the latest version of the Rank Math plugin on your website: https://rankmath.com/changelog/
If the issue persists, please head over to your WP Dashboard > Rank Math > Status & Tools > System Status, click the “Copy System Info to Clipboard” button, and paste it here so we can check this further for you.
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
