Unable to Add Business Plan

#991882
  • James

    3 weeks, 3 days ago

    Rank Math business

    Hello,
    I am trying to add the Business Plan to my staging site: https://lafilmstaging.wpengine.com, however when I log in through the setup wizard, I’m only given the option for the Free Plan.
    Is there a delay between purchase and having the plan populate in my account?

    Thank you,
    Alexis Dei Santi

Viewing 4 replies - 1 through 4 (of 4 total)
  • RankBot

    3 weeks, 3 days ago

    Hello,

    We apologize for the issue you are facing with adding the Business Plan to your staging site. There should not be a delay in having the plan populate in your account once the purchase is completed. The files and access to the plans are typically available immediately after payment approval.

    If you are only seeing the Free Plan option, it might be worth checking if the purchase was successful or if there are any issues with your account.

    Please reply to this ticket with any additional details or screenshots of what you are seeing, and a human agent from our support team will assist you further.

    Thank you for raising this concern!

    Sources:
    Rank Math PRO – Pricing Plans for Businesses & Individuals

    This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.

    Princess

    3 weeks, 3 days ago

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Your account has been already upgraded to the PRO version. You’ll also notice that the PRO badge is already showing on your account details.

    If you haven’t already, you can go through this video tutorial that shows you how to get started with your PRO/Business license:
    https://www.youtube.com/watch?v=nCDe67K_3rA

    Please install the Rank Math PRO plugin files if you haven’t already from your registered account from here:
    https://rankmath.com/my-account/

    Once you have activated the PRO plugin, please head over to WordPress Dashboard > Rank Math > Dashboard > Help and click the connect/disconnect and then the connect button.

    You will be taken to RankMath.com again where you can connect your account to activate your license.

    You do not need to remove the free version of the plugin. Everything will be ported over to the PRO version. Here’s our guide about this topic: https://rankmath.com/kb/should-i-delete-free-plugin-after-upgrading/

    Also, please ensure that there are no Ad-Blockers installed in your browser or your website is excluded in order to ensure a smooth experience with Rank Math PRO.

    Then head over to WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits. Here’s a screenshot for reference:

    Please do not hesitate to let us know if you need our assistance with anything else.

    We are here to help.

    Thank you.

    James

    1 week, 1 day ago

    Rank Math business

    I seem to be unable to open a new ticket or otherwise contact support via your website, so I’m responding here. I would like to cancel my subscription to your AI Companion and am seeking a full refund.

    Princess

    1 week, 1 day ago

    Hello,

    WP Login you provided is not working, so we can’t fully debug the issue.

    Please check on your end and let us know how it goes.

    About the Content AI Plan, it was included with your Rank Math PRO (all license types) and it is mentioned on the pricing page as well:

    We also send out an email reminder seven (7) days before the actual charge so that users can cancel the trial. We also mentioned this in our FAQs.

    With that being said, we have initiated a refund on your Content AI subscription as requested. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.

    If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.

    For PayPal, it’s always almost instant.

    We are continuously improving our products, so we request you to check back to see if we might have something relevant to your needs.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

Viewing 4 replies - 1 through 4 (of 4 total)

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