Unable to Access Rank Math SEO Dashboard – Assistance Required

#1127835
  • Resolved Hafsa

    1 month, 2 weeks ago

    Rank Math free

    Dear Support Team,

    I am unable to access the Rank Math SEO dashboard on my WordPress website.

    Website: https://www.amnitrust.com
    Plugin: Rank Math SEO (latest version)
    User Role: Administrator

    I have cleared my browser cache and still not accessing my rank math accounthere is my email a***********@g********

    Thank you for your assistance.

    Kind regards,
    Bashir

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 month, 2 weeks ago

    Hello,

    We apologize for the issue you are facing with accessing the Rank Math SEO dashboard. Since you mentioned that you are using an administrator account and have cleared your browser cache, let’s go through a few troubleshooting steps to help resolve this issue:

    1. Check WordPress Settings for URL Mismatch

    Ensure that there isn’t any mismatch in the URLs on your WordPress settings. Go to WordPress Dashboard → Settings → General and verify that the WordPress Address (URL) and Site Address (URL) fields have the same URL. If there is any discrepancy, correct it and save your changes.

    2. Check Your Access with Role Manager

    If you have access to the Role Manager settings inside Rank Math, ensure that your user role has been granted all the required user capabilities. You can find this under Rank Math → Role Manager. After enabling the necessary capabilities, click the Update Capabilities button.

    Rank Math Role Manager

    3. Check If Rank Math is Activated Network-Wide (if applicable)

    If your site is part of a multisite setup, ensure that Rank Math is installed and activated correctly across the network. Only the Super Admin can install plugins network-wide.

    If you continue to experience issues after trying these steps, please reply to this ticket with any additional details or error messages you may be encountering, and a human agent from our support team will assist you further.

    Thank you for your patience, and we look forward to resolving this for you!

    Sources:
    Sorry, You Are Not Allowed to Access This Page » Rank Math

    Rakibuzzaman Siam

    1 month, 2 weeks ago

    Hello,

    Thank you for reaching out to us.

    We can see your account was signed up from Somalia.

    We regret to inform you that due to legal restrictions and compliance, we are no longer accepting users from sanctioned countries.

    We understand that this may be inconvenient for you, and we apologize for any frustration or disappointment this may have caused.

    We value your interest in our platform, and we hope that you will check back with us in the future to see if the situation has changed. If you have any further questions or concerns, please don’t hesitate to reach out to us.

    If this is an error and you are not from a sanctioned country, please confirm your country of residence so that we can re-evaluate your account.

    Thank you for your understanding.

    RankBot

    2 weeks, 2 days ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Unable to Access Rank Math SEO Dashboard – Assistance Required’ is closed to new replies.