unable to access rank math menu on pages and posts on my website

#1112047
  • emmanuel kisya

    2 weeks ago

    Rank Math free

    Hello am writing in regards to not being able tro see the rank menus seo on elementor menu and posts and pages.The only time the menu showed up was the first time i installed the plug in it worked for a few pages and posts but the rest i cant do the SEO because the menu doesnt appear.

Viewing 3 replies - 1 through 3 (of 3 total)
  • RankBot

    2 weeks ago

    Hello,

    We apologize for the issue you are facing with accessing the Rank Math menu on your pages and posts. It sounds like you may need to enable Rank Math SEO for Elementor templates, as it is not enabled by default.

    To enable Rank Math SEO on Elementor templates, please follow these steps:

    1. Go to the WordPress Dashboard.
    2. Navigate to Rank Math > General Settings > Images.
    3. Ensure that the Image SEO module is enabled.
    4. For Elementor templates, you may need to follow specific instructions to ensure Rank Math is integrated properly. You can find detailed guidance in our knowledgebase article here.

    If you continue to experience issues after following these steps, we recommend replying to your ticket with your website URL so that a human agent from the Rank Math Support team can assist you further. Thank you for raising this concern, and we hope to resolve it for you soon!

    This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.

    emmanuel kisya

    2 weeks ago

    Rank Math free

    i need to connect to a human agent to assist me with this.

    Rakibuzzaman Siam

    1 week, 5 days ago

    Hello,

    This issue could be caused by conflicting plugins/themes on your website. Kindly make sure you are using the latest version of all the plugins and themes, please update if not yet.

    Here’s a guide for troubleshooting further if the issue persists:
    https://rankmath.com/kb/check-plugin-conflicts/

    You can also follow the steps in this video:
    https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know, and your users won’t be affected by this troubleshooting.

    If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Let us know how it goes. Looking forward to helping you.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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