Unable to Access My Rank Math Pro Subscription

#944152
  • Resolved Phil

    1 year ago

    Rank Math business

    Dear Rank Math Support Team,
    I am writing to express my dissatisfaction regarding an ongoing issue with my Rank Math Pro subscription.

    I purchased the Pro subscription at the end of November 2024 for approximately $300, and the payment was successfully processed (27. Nov, 14:16). However, I am unable to see my subscription in the Rank Math dashboard or use it on my website.

    Despite the payment being completed over a month ago, I have not been able to access or benefit from the service I paid for. This means I have already lost a full month of usage that I am entitled to.

    Is there anything missing on my behalf?

Viewing 9 replies - 1 through 9 (of 9 total)
  • RankBot

    1 year ago

    Hello,

    We apologize for the issue you are facing with accessing your Rank Math Pro subscription. It sounds frustrating to have paid for a service and not be able to use it.

    To resolve this, please log into your Rank Math account and check if your subscription is visible in your dashboard. If it is not showing up, it’s possible that you may have upgraded to Pro using a different email address than the one you intended. In that case, we recommend contacting our support team to merge both accounts or change the email connected to your Pro account.

    Thank you for raising this concern, and we hope to get this sorted out for you as soon as possible! If you have any further questions or need assistance, please reply to this ticket, and a human agent from the Rank Math Support team will take over and assist you further.

    Sources:
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math

    Phil

    1 year ago

    Rank Math business

    I only have one email address associated with rank math. I can see my subscription under Fast Spring but am unable to use it via dashboard or website.

    Princess

    1 year ago

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    We can see that you purchased the SEO course. You can see the same from here:
    https://rankmath.com/my-account/subscriptions/?tab=payments

    When you are ready, you can choose a plan appropriate for you from our website: https://rankmath.com/pricing/

    Hope that helps. If there’s anything else we can help you with, please let us know.

    Phil

    1 year ago

    Rank Math business

    Unfortunately that is not right. I payed 299,88$ for rank math business AND 227$ for the seo course. Could you resolve that matter with fastSpring?
    The Auftragsnumner is RANKMATH241127-5444-10218
    The Rechnungsnumner or invoice number is IVLS3EHRT3PJARFPDM4MZ4CHZT44
    I started my business this month and are now waiting to use the product I already payed for.

    Jeremy

    1 year ago

    Hello,

    That transaction was done on a different email address. Please check that email address in the Sensitive Data section of this ticket.

    You’ll have to log in using that email address to use the PRO feature.

    To avoid further confusion, we can merge all your accounts for you and consolidate all settings and subscription data into a single account. Just let us know which email address you wish to keep.

    Looking forward to helping you.

    Phil

    1 year ago

    Rank Math business

    Hello,
    please merge everything to i*******@p*************
    The other address is an old one. No clue why it is connected to the payment. The receipt is already available in my invoices mails.

    Thank you.

    Miguel

    1 year ago

    Hello,

    We have merged your accounts as requested.

    Please check on your end if everything is working as expected.

    We really look forward to helping you.

    Phil

    1 year ago

    Rank Math business

    Thank you. Looks great now.

    Adetayo

    1 year ago

    Hello,

    We are glad to know that this issue has been resolved. Thank you for letting us know.

    This ticket will be closed now, but you can always open a new one if you have any other questions or concerns. We are here to help you with anything related to Rank Math.

    We appreciate your patience and cooperation throughout this process.

    Thank you for choosing Rank Math.

Viewing 9 replies - 1 through 9 (of 9 total)

The ticket ‘Unable to Access My Rank Math Pro Subscription’ is closed to new replies.