Unable to access my posts

#855081
  • Resolved Beresford Booth
    Rank Math free

    Hello. I am an admin of my website and should have access to the posts. I am unsure what might have changed to cause my inability to edit posts, but this is what I see when I click “edit”, I get a blank screen for all of my posts except for “Seems like your site URL has changed since you connected to Rank Math. Click here to reconnect.”

    I have continued to log into Rank Math, but Rank Math is not logging me into my account.

    My posts and news sitemap are not working.

Viewing 1 replies (of 1 total)
  • Hello,

    We apologize for the issue you are facing with accessing your posts. The blank screen you are encountering could be related to a few different factors. Here are some steps you can take to troubleshoot the problem:

    1. Check for URL Changes: Since you mentioned seeing a message about your site URL changing, it’s important to verify that your WordPress settings have the correct URLs. Go to WordPress Dashboard → Settings → General and ensure that the WordPress Address (URL) and Site Address (URL) fields match.

      Check site URL

    2. Reconnect Rank Math: If your site URL has changed, you may need to reconnect your Rank Math account. Follow the prompt to reconnect and see if that resolves the issue.

    3. Check User Role and Permissions: Ensure that your admin account has the necessary permissions to edit posts. You can check this in the Role Manager settings within Rank Math.

      Rank Math Role Manager

    4. Clear Cache: Sometimes, caching issues can cause problems with loading pages. Clear your browser cache and any caching plugins you may have on your site.

    5. Disable Plugins: Conflicts with other plugins can also lead to issues. Try temporarily disabling other plugins to see if that resolves the problem.

    If you continue to experience difficulties after trying these steps, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further. Thank you for raising this concern!

    Sources:
    How to Fix Problems While Connecting Account Using Rank Math » Rank Math

    This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Unable to access my posts’ is closed to new replies.