Unable to access few module

#1081596
Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 month, 3 weeks ago

    Hello,

    We apologize for the issue you are facing with accessing certain modules in Rank Math. The error messages you provided suggest there may be a conflict or a problem with the JavaScript files in the plugin.

    Here are a few steps you can take to troubleshoot this issue:

    1. Update Rank Math: Ensure that you are using the latest version of the Rank Math plugin. Sometimes, updating to the latest version can resolve such issues.

    2. Check for Plugin Conflicts: Deactivate other plugins temporarily to see if there is a conflict causing this issue. If the problem resolves after deactivating a specific plugin, that plugin may be causing the conflict.

    3. Clear Cache: Clear your browser cache and any caching plugins you may have on your site. Sometimes, cached files can cause issues with loading scripts.

    4. Check Console for Errors: Since you already inspected and found errors, keep an eye on the console for any additional errors that may provide more context.

    5. Permissions Check: Ensure that your user role has the necessary permissions to access these modules. You can check this in the Role Manager settings of Rank Math.

    If these steps do not resolve the issue, please reply to this ticket with your site URL so that a human agent from our support team can assist you further. Thank you for bringing this concern to our attention!

    Sources:
    Sorry, You Are Not Allowed to Access This Page » Rank Math

    Jeremy

    1 month, 3 weeks ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    Please ensure that you are using the latest version of Rank Math plugin. If not yet, please do update them. You may refer to our changelog page here: https://rankmath.com/changelog/

    If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    3 weeks, 4 days ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Unable to access few module’ is closed to new replies.