Unable to access admin page

#871509
  • Resolved J Park

    1 year, 7 months ago

    Rank Math free

    I am experiencing a symptom where I cannot access the admin page address after using this plugin.

    When I access ‘wp-admin’, I continue to experience the symptom of being moved to the homepage instead of the admin page.
    Currently, I can log in to the homepage and move to the admin page, but I am worried that if this symptom continues, I will never be able to access the admin page.

    I experienced the same symptom on my other domains, and in order to access the admin address, I ended up accessing ftp and deleting this plugin. Only then was I able to access the admin address.

    After searching, I found that there is a critical issue regarding this.

    I don’t want to delete the plugin. Please help me solve this problem.

Viewing 1 replies (of 1 total)
  • RankBot

    1 year, 7 months ago

    Hello,

    We apologize for the issue you are facing with accessing the admin page after using the plugin. This can be frustrating, and we appreciate you bringing it to our attention.

    The behavior you are experiencing, where you are redirected to the homepage instead of the admin page, can often be related to permissions or settings within WordPress. Here are a few steps you can take to troubleshoot and potentially resolve this issue:

    1. Check WordPress Settings for URL Mismatch

    Ensure that there isn’t any mismatch in the URLs on your WordPress settings. Go to WordPress Dashboard → Settings → General and verify that the WordPress Address (URL) and Site Address (URL) fields have the same URL. If there is any discrepancy, correct it and save your changes.

    Check site URL

    2. Verify User Role and Permissions

    Make sure you are logged in with an admin account, as only admin accounts have full access to all settings. If you have access to the Role Manager settings inside Rank Math, check if your user role has been granted all required capabilities.

    Rank Math Role Manager

    3. Check for Plugin Conflicts

    Sometimes, other plugins can conflict with Rank Math. Try temporarily deactivating other plugins to see if that resolves the issue. If you can access the admin page after deactivating a plugin, you may need to identify which plugin is causing the conflict.

    4. Clear Browser Cache

    Clearing your browser cache or trying to access the admin page in an incognito window can sometimes resolve redirection issues.

    If these steps do not resolve the issue, please reply to this ticket, and a human agent from the Rank Math Support team will take over and assist you further. Thank you for your patience, and we hope to help you resolve this soon!

    Sources:
    Sorry, You Are Not Allowed to Access This Page » Rank Math

    This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.

    RankBot

    1 year, 6 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Unable to access admin page’ is closed to new replies.