Unable to access account

#922596
  • Agnikii

    3 weeks, 6 days ago

    Rank Math pro
    Content AI Starter

    Hello,

    I’ve recently changed my business name, and the Google Account that is synced to my active subscription is no longer accessible. Ive attached my invoice number below for reference. How can I change the email on that account or move the subscription to my new account?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Princess

    3 weeks, 6 days ago

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    It seems like you purchased the plugin with some other email address.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account?

    We need to see the order number that starts with RANKMATH2#####-####-#####

    We really look forward to hearing back from you. Thank you.

    Agnikii

    3 weeks, 6 days ago

    Rank Math pro
    Content AI Starter

    Hi,

    I’ve updated the sensitive data section with the information you requested.

    Jeremy

    3 weeks, 3 days ago

    Hello,

    That subscription from the order reference number you shared is currently tied to this account: a******@a************

    If you want us to merge that account to this email address: a*************@g********, do let us know here and we’ll do the needful.

    Looking forward to hearing back from you.

Viewing 3 replies - 1 through 3 (of 3 total)

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