Hello, we apologize for the issue you are facing with accessing the Rank Math PRO version. To resolve this, please log into your Rank Math account and check if you can download the Rank Math PRO plugin from your dashboard. If it is unavailable, it might be due to using a different email address for the purchase. In that case, please reply to this ticket, and a human agent from our support team will assist you further.
Thank you for raising this concern!
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
We can see the Rank Math PRO subscription on your account.
You can download the PRO plugin from your Rank Math account dashboard:
https://rankmath.com/my-account/
If you’re not able to find the option to download the Rank Math PRO plugin, please try to log out and log in again to your account or you can try in the incognito mode of your browser.
Once done, please check this URL on how to install and setup the Rank Math PRO on your website: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
If you still face any issues, please share a screencast with us by using a tool like https://loom.com so that we can check this further for you.
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
