Two credits deducted for one Content AI use

#379654
  • Resolved Billy Suratt
    Rank Math free

    I decided to test out Content AI for the first time today, but it deducted two credits instead of one. The first time I clicked the button, it did nothing. After navigating away from the page and back, I tried again and it started working but I got a dialog box saying I might be offline. When I came back to the page it finally showed the results, but it also showed three credits remaining instead of four. Please restore the missing credit.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Our Content AI will utilize one credit when you research for a new keyword and then store the researched data on your server. When a credit is used, our Content AI would analyze and provide you with useful data such as:

    – Word count, link count, heading count, and media count based on what is currently ranking for the analyzed keyword
    – Relevant keywords to use, their Ad competition, CPC, and Search Volume
    – Related questions to answer and external links you can add to your content

    So, if you’re analyzing the same keyword once again on any post or page on your website, our Content AI will make use of the stored data without using any new credit.

    However, if you decide to get the latest recommendations for the same keyword, our Content AI will run through a new analysis, and for this new analysis, additional credit will be used.

    ​​​​​​​In this case, it seems that you ran the research on the same page twice and that’s why two credits were deducted from the account.

    Either way, we went ahead and added one additional credit to your account for you to test the feature once again.

    Don’t hesitate to get in touch if you have any other questions.

    Thank you!

    Hello,

    We are super happy that we could address your concern.

    If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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