twitter tag not showing image

#394878
  • Resolved us b9dm

    3 years, 8 months ago

    Rank Math free

    Hi I don’t know why when I twitter url on twitter it doesn’t show the image but when I attach it on fb it shows the picture. can you help me find out what’s wrong with it?

Viewing 14 replies - 1 through 14 (of 14 total)
  • Jaideep Asrani

    3 years, 8 months ago

    Hello,

    Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.

    Can you please confirm if you are using the data from the Facebook tab for Twitter or applying different settings for Twitter?

    If you are using different settings, please try enabling the Use Data from Facebook Tab option and see if it works. If the issue persists, please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    us b9dm

    3 years, 8 months ago

    Rank Math free

    I turned it all on. But it still doesn’t show up on twitter

    us b9dm

    3 years, 8 months ago

    Rank Math free

    Can you contact me via twitter so I can send any information you need.url twitter của tôi:
    https://twitter.com/b9dm_us

    Jaideep Asrani

    3 years, 8 months ago

    Hello,

    Sorry, but providing assistance via social media falls out of the scope of our support. Please share the login details of your site in the sensitive data section so we can check and fix the issue on your site.

    Looking forward to helping you.

    us b9dm

    3 years, 8 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    us b9dm

    3 years, 8 months ago

    Rank Math free

    Yes, I have already sent it, I hope you can check it

    Nigel

    3 years, 8 months ago

    Rank Math business

    Hello,

    I previewed your website using the Twitter card validator and the images displayed without any issue. Please check the screenshot in the sensitive data section. If you have other URLs that are not being validated to display images on twitter, please share the URLs.

    Hope that helps. Please let us know if you have questions.

    us b9dm

    3 years, 8 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    us b9dm

    3 years, 8 months ago

    Rank Math free

    I have sent you some information but the url is not showing, please check it for me

    Prabhat

    3 years, 8 months ago

    Rank Math agency

    Hello,

    We identified this as a bug and have already released a beta update with the fix. The issue was when using the overlay icon, twitter:image URL was loading a blank page.

    If you want to update to the Beta version, you can enable the Beta update by following this guide: https://rankmath.com/kb/version-control/#beta-updates

    If you want to update to the Beta version, you can enable the Beta update by following this guide: https://rankmath.com/kb/version-control/#beta-updates

    beta update

    If you are unable to see an update, please clear Rank Math’s transients from:
    WP Dashboard > Rank Math > Status & Tools > Database Tools > Remove Rank Math Transients > Remove transients
    remove transients rank math

    Please clear the caches, server, and WordPress after updating.

    You can disable the Beta updates once you update to the latest version.

    Hope that helps.

    Thank you.

    us b9dm

    3 years, 8 months ago

    Rank Math free

    Thank you very much I have seen the url in the sensitivity that I sent showing the image. But also my other urls show up and some don’t. Or have to wait for the twitter bot to update.

    Prabhat

    3 years, 8 months ago

    Rank Math agency

    Hello,

    Could you confirm if you’ve updated to the latest beta? If yes, please clear your website and browser’s cache and test the URLs again with this tool: https://cards-dev.twitter.com/validator

    If the issue persists, please share the affected URLs so that we can have a closer look.

    Looking forward to helping you.

    Thank you.

    us b9dm

    3 years, 8 months ago

    Rank Math free

    Thank you very much. Everything is solved

    Jaideep Asrani

    3 years, 8 months ago

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 14 replies - 1 through 14 (of 14 total)

The ticket ‘twitter tag not showing image’ is closed to new replies.