Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
Could you please share the affected URL so we can check as well?
Meanwhile, please follow the steps in this link for initial troubleshooting:
https://rankmath.com/kb/open-graph-image-not-displaying/
Looking forward to helping you.
Thank you.
Here is an example of an affected url, though this happens to all the blogs I try to post on twitter.
https://rethinkdisruption.com/the-un-climate-panel-still-doesnt-understand-technology-and-it-matters/
I have been successful at getting the image to show up after several tweaks including the aspect ratio, the resolution, and playing with the social tab/snippet editor at the bottom of each post. But the solution is not consistent between posts, some work and some don’t. Is there something that I am missing on how to get the image to display on Twitter?
Hello,
Can you please clear your website cache and any server-level caching services that might be still caching the page and check again?
I checked the page you shared and it seems the Twitter card tags are configured correctly.
Let us know how that goes. You may check your site here to test it: https://cards-dev.twitter.com/validator
Looking forward to helping you.
Hello,
I don’t have a caching plugin enabled on the site so there is no cache to clear (The only one I could find was a page builder cache).
The twitter cards are still not working. Even some of the ones that I had working yesterday by changing image size no longer work.
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I tried reuploading the image and it still won’t show up on Twitter.
We would like to further check this one over your FTP, can you please share your FTP so we can add some further tests with your robots.txt file?
Looking forward to helping you on this one. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
