Further,
My website is not connected when i see in my account and the license is showing FREE.
You are charging two times and then the account is showing nothing.
THIS IS URGENT. PLEASE REPLY BACK ASAP.
How it is possible, that you charge my account twice and show that i am not subscribed. ?????
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
I bought it from d***************@g******** itself.
please check this. cuz i bought when i login and that is i use.
It is very very clear that i login to my account email: d***************@g********.
and then i bought it on 18th August.
I even downloaded the pro version and uploaded it to my website at that time. the credit card was charged on 18th August itself.
Then today again the credit card is charged.
As mentioned above in this conversation.
Now when i login, It is showing free. then how you can charge two times and not sending any invoice also.
There is some big problem with your website.
Check and revert back ASAP.
I talk to the bank and dispute today 02nd September, transaction of US $ 62.87.
from the same place you check in your system, you already charge US $61.95 on 18th August.
and top of it, my license is showing free and subscription is showing no transaction.
This is not expected from RANK MATH. really.
i send email to Mr. Bhanu, your co-founder, b******@r***********
This is my account, i login here and bought the license on 18th August. so when you charged me that day.
Why you are charging me today again. Why ??????
and why my account is showing FREE license ???????
Dear Rank Math Team,
This is your website glitch and issues.
I clicked from the dashboard upgrade to pro and paid on 18th August. ????
But your website have issue.
And today again you charge me. WHY ????
So find the issue in your website. PLEASE.
i am not sure how will be your seo services. so its better you return my first payment of 18th August also.
cuz if you can not perform in your accounts, what you will do in SEO. ????????????
There is issue in your website ?????
How can you charge annual subscription on 18th August, 2024 and then 02nd September, 2024 ?????
Howwww…………………..
Some cheater is there in your company……………………..
and not sending Invoice also………………………
only charging, as you want ???????????????????????
Really , This is Rank Math…………
i bought a service from Rank Math and you are telling me to check FastSpring.com.
What is that…….
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
