Trying to buy pro but my US credit card is not accepted

#822193
  • Resolved Marketing Combain

    1 year, 5 months ago

    Rank Math pro

    I am accessing from Sweden but have a US credit card that I use for all my US$ transactions. I tried the VPN on from US and off from Sweden. Still doesn’t work.

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 5 months ago

    Hello,

    Thank you for reaching out to us regarding the issue you are facing with purchasing Rank Math PRO using your US credit card while accessing from Sweden. We apologize for any inconvenience this has caused.

    To resolve this issue, please ensure the following:

    1. Select Your Current Location: Make sure that the country selected in the dropdown menu at the top-right corner of the checkout page matches the country where your credit card is registered. If it displays a different country, click on it and select the correct country.

    Change country in Fastspring

    1. Turn Off VPN or Proxy: Disable any VPN or proxy server you might be using. Sometimes browsers have built-in VPNs, so check your browser settings to ensure it’s turned off.

    Some browsers have in-built VPNs

    1. Ensure Your Card Supports International Payments: Confirm that your US credit card supports international payments in US dollars ($) and subscription-based payments.

    If after following these steps the issue persists, please contact your bank to understand why the payment is being blocked and request them to approve it from their end.

    If you need further assistance, feel free to contact our dedicated support team. We are available 24/7 to help you with any issues you encounter.

    We appreciate your patience and understanding as we work to resolve this matter for you.

    Sources:
    Troubleshooting Payment Issues at Rank Math » Rank Math
    Rank Math PRO – Pricing Plans for Businesses & Individuals
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math

    Miguel

    1 year, 5 months ago

    Hello,

    Thank you for contacting support.

    Our payment provider doesn’t allow for VPNs to be used during the purchase and requires that the country from the card is the same as where you are located to pass the security screening.

    Since you don’t comply with that, the payment is not going through.

    This is not something that we can overcome because it’s a built-in security feature of the payment provider we use to prevent fraud.

    Don’t hesitate to get in touch if you have any other questions.

    RankBot

    1 year, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Trying to buy pro but my US credit card is not accepted’ is closed to new replies.