Hello,
I apologize for the issue you are facing with your WordPress site. A 500 server error can be quite frustrating, especially when it seems to be related to the Rank Math SEO plugin.
Here are a few steps you can take to troubleshoot this issue:
-
Check for Plugin Conflicts: Sometimes, other plugins may conflict with Rank Math. Try deactivating other plugins one by one to see if the issue persists.
-
Increase PHP Memory Limit: A 500 error can occur if your site runs out of memory. You can increase the PHP memory limit by adding the following line to your wp-config.php
file:
define('WP_MEMORY_LIMIT', '256M');
-
Enable Debugging: You can enable debugging in WordPress to get more information about the error. Add the following lines to your wp-config.php
file:
define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
define('WP_DEBUG_DISPLAY', false);
After enabling this, check the wp-content/debug.log
file for any errors that might give you more insight into the issue.
-
Update Rank Math: Ensure that you are using the latest version of Rank Math. Sometimes, bugs are fixed in newer releases.
-
Check Server Logs: If you have access to your server logs, check them for any specific errors that might indicate what is causing the 500 error.
If these steps do not resolve the issue, please reply to this ticket with your site URL and any additional details from the debugging process, and a human agent from the Rank Math Support team will assist you further.
Thank you for raising this concern, and we hope to help you resolve it soon!
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
Please share your website’s recent error logs so we can determine what’s causing the issue.
You can follow this guide to enable debugging in WordPress
https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, they will help you locate the log file.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.