Hello,
We apologize for the issues you are facing with your site. Thank you for raising these concerns.
Q1: Rank Math Pro Activation Issues
If your site is not functioning properly when activating the Rank Math Pro plugin, it could be due to a conflict with your theme or another plugin. We recommend checking the following:
- Ensure that both the free and Pro versions of Rank Math are activated together, as deactivating the free version will also deactivate Pro.
- Check for any plugin conflicts by temporarily deactivating other plugins to see if the issue persists.
- Review your server error logs for any specific errors that might indicate what is going wrong.
Q2: Breadcrumbs Not Displaying
For the breadcrumbs issue, if you are encountering an error when adding the code to your theme template file, it may be due to incorrect placement or syntax. Here’s how to add the breadcrumbs code correctly:
- Navigate to WordPress Dashboard → Appearance → Theme File Editor.
- Select your child theme template file (preferably
header.php or single.php).
-
Add the following code where you want the breadcrumbs to appear:
- Click on Update File to save your changes.
If you continue to experience errors, please provide the specific error message you are seeing, and we can assist further.
Since you mentioned your site URL, we recommend replying to this ticket with any error messages or additional details so that a human agent from our support team can assist you more effectively.
Thank you for your patience, and we look forward to resolving these issues for you!
For question 1
The pro version is conflicts with my theme. What should I do?
For question 2
Here is the error message:
Your PHP code changes were not applied due to an error on line 45 of file wp-content/themes/ERYE Theme/header.php. Please fix and try saving again.
syntax error, unexpected token “<“, expecting end of file
Hello,
You mentioned that you’re using Rank Math PRO, but the account you used to open this ticket is associated with the free version.
Can you please search for and forward a receipt from FastSpring.com or provide the email address used for the purchase? This will help us locate your account and verify your PRO subscription. Once we verify your PRO subscription, we can assist you further.
As for the breadcrumbs issue, please make sure you correctly add the code to your theme file. The code we provided must be under the scope of the PHP opening tag.
You may refer to this guide on how to add filters to your website: https://rankmath.com/kb/wordpress-hooks-actions-filters/
If the issue persists, please share a full screenshot of the code on your end.
Looking forward to your response.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
