Trouble connecting to website

#850413
  • Resolved Leonie Hester
    Rank Math free

    Hi,

    I am having difficulty with Rank Math. When i go through the start-up wizard a.dn get to connect google service the name of the website does not appear and I am unable to add it manually.

    I would greatly appreciate your help!

    Kind Regards,
    Leonie Hester

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    We apologize for the issue you are facing with connecting your website to Rank Math. It seems that there might be a problem with the connection process during the setup.

    To troubleshoot this, please follow these steps:

    1. Ensure the Analytics Module is Enabled: First, make sure that the Analytics module of Rank Math is enabled. You can do this by navigating to WordPress Dashboard → Rank Math SEO.
      Enable Analytics module

    2. Open Analytics Settings: Then, go to Rank Math SEO → General Settings → Analytics.
      Open Rank Math Analytics settings

    3. Connect Google Account: In the Analytics settings, if you haven’t already connected your website with a Google account, you should see an option to connect. Click on the Connect Google Services button.
      Connect Google Services

    If the name of your website still does not appear, it may indicate a connection issue. In that case, we recommend checking if your website is properly connected to your Rank Math account. You can do this by going to Rank Math SEO → Dashboard → Help and ensuring that your account is connected.

    If the problem persists, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

    Thank you for raising this concern!

    Sources:
    How to Verify Your Website on Google » Rank Math

    I have tried all that was suggested and still cannot connect website name in search console and analytics

    Kind Regards
    Leonie Hester

    Hello,

    Thank you for contacting Rank Math support.

    Please follow these steps:

    1) Remove Rank Math’s access from Google Please remove RankMath’s app from your Google apps permissions: https://myaccount.google.com/permissions

    permissions

    2) Re-connect to regenerate the auth token from Google

    After that, reconnect the Google account again to regenerate the auth token from Google, by going to WordPress Dashboard > Rank Math > General Settings > Analytics and configure the Search Console and Analytics settings again:

    reconnect

    3) Grant all necessary permissions

    Kindly check all necessary checkboxes to allow Rank Math to access some of the Google Services. Please check my screenshot below for reference:

    permissions

    4) Follow the instructions to sign in with your Google account and allow Rank Math to access your data. https://rankmath.com/kb/connect-your-google-account/

    You can also refer to this guide for more details: https://rankmath.com/kb/analytics-issues/#expired-google-oauth-token

    We hope this resolves the issue for you. Looking forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Trouble connecting to website’ is closed to new replies.