Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
Please ensure that your payment method supports the following:
– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
If everything from the above is enabled and working, you can also try using a credit card instead.
Also, if you are using a Proxy or VPN, please disable that and use your actual ISP.
You can also call your bank and ask what’s stopping the payment to go through and request them to approve it on your end.
Looking forward to helping you.
Hi , I bought many items via Paypal and I was sure there are enough balance in my Paypal. Would you please check my account and find the problem? There must be some problems.
Hello,
If you’re still facing an issue regarding payment, you can get in touch with our payment provider, FastSpring, and they will assist you with that.
Please send an email to s******@f************* to check for the root cause of this issue.
I hope that helps.
Thank you, and please don’t hesitate to contact us anytime if you need further assistance with anything else.
After using my credit card, it charged usd 63, it shows successful. but my liscence is still marked as free.
I purchased yoastseo, and other plugins many many times, but never suffered this kind of payment issue, that’s waste of time.
Hello,
Glad that the payment issue has been resolved.
Please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Thank you.
