Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
Can you please share the error log with us?
Having an error log will help us determine what is causing the error on your website.
You can follow this guide to enable debugging in WordPress
https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, they will help you locate the log file.
We really look forward to helping you.
I have contacted with the hosting team. they havent found any log of error. they asked me to contact with you again …
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Please share your e-mail id so that I can create/generate a temporary login URL for you.
Hello,
You can use s******@r*********** email address and put any First & Lastname.
Once done, please add the login details in the sensitive data section.
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
also don’t destroy my Yoast setting, metadata, etc snippet articles, or titles. If rank math finally gets an error. I hope it won’t get errors anymore…
Hello,
I’ve logged into your site and tried to import data from Yoast. It seems that the process of importing data from Yoast has been completed without any error.
I’ve attached a screenshot in the sensitive data section for your reference.
Please do not hesitate to let us know if you need our assistance with anything else.
Thank you.
i tried again but error at same place again while importing data . Could you please do it for me again ? and make sure all seo settings are properly imported from yoast and my rankings dont get lost. You guys do it for me
Moreover i will do the rest of the setting … after your import is done perfectly
Hello,
Glad that we could help import the data from Yoast SEO to your website.
Please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Thank you.
