Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
It seems like you purchased the plan with some other email address.
Can you please search and forward a receipt from FastSpring.com (our payment gateway) so we can locate your account and confirm the purchase?
You can add a screenshot link using this tool in the sensitive data section
It is completely secure, and only our support staff has access to that section.
Looking forward to helping you.
Thank you.
Below are the details
email: a**************@g********
Payment Mode: Amazon Pay
Company : Betanet Consultancy private Limited
GST Entered: 24AACCB9654L1ZC
The same email a**************@g******** is used for registration/subcsription purchase. Also no mail is received from any where. Thats why we immediately contacted RANKMATH SUPPORT. We have checked SPAM folders also for the same but no email received for transaction and/or subscription confirmation.
Please do let us know if anything else is needed from our end.
Hello,
Please head over to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and connect your paid Rank Math account to activate the PRO plugin.
Please refer to these guides here:
https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
https://www.youtube.com/watch?v=cQLvCBVev3I
Hope this helps.
Thank you.
Is my subscription active. I have not yet received invoice or confirmation for the same. As mentioned issue is my subscription is not showing active while we are charged for that.
I am totally confused about your reply. Can you share invoice and subscription details.
Please update on our query or explain in detail as per your reply we are totally confused whether our subscription is activated or not.
Hello,
As you’ve made the payment, we checked and the payment is Accepted but not Completed. This is common with Amazon Pay transactions as it can take a week or two to get completed.
However, we’ve added a temporary two-week Business subscription to your account until the payment gets completed.
The temporary subscription details are sent to your email address. You can follow this guide to install and activate the Rank Math PRO plugin on your website: https://rankmath.com/kb/upgrade-plan/
Hope this helps.
Thank you.
Hellp Prabhat Ji,
Thank you for your kind support. Yes we have activated RankMath Pro on our websites. We need to add few more but will wait for the annual subscription. Also in case if the payment is refunded in our account we will update you and after that we will reactivate/resubscribe to the desired plan.
In case if anything else is needed from our end please do let us know.
Once again thanks for your support.
Hello,
Glad that helped.
Please don’t hesitate to get in touch in case you need our assistance with anything else.
We are here to assist.
Thanks.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
