Hello,
We apologize for the issue you are facing with your payment page. It seems that there might be a problem with the way the page is rendering or a conflict with other plugins or themes on your website.
To troubleshoot this issue, we recommend the following steps:
- Clear Your Cache: If you are using a caching plugin, clear the cache and check if the payment page loads correctly.
- Disable Plugins: Temporarily disable other plugins to see if there is a conflict causing the issue. If the page works after disabling a plugin, re-enable them one by one to identify the culprit.
- Switch Themes: Try switching to a default WordPress theme (like Twenty Twenty-One) to see if the issue persists. This can help determine if your current theme is causing the problem.
- Check Console for Errors: Open your browser’s developer tools (usually F12) and check the console for any JavaScript errors that might indicate what is going wrong.
- Review Server Logs: If you have access to server logs, check for any errors that might provide more insight into the issue.
If these steps do not resolve the problem, please reply to this ticket, and a human agent from the Rank Math Support team will take over and assist you further.
Thank you for bringing this to our attention, and we hope to help you resolve it soon!
This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
