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Hello
I’m very worried because after turning on the Strip Category Base option all my pages after the 2nd do not load and I get an error “Too many redirects”. If I turn off this option, nothing changes. And if I turn off Redirects from the dashboard I get a 404 error.Please help me with this problem. At the moment my site is totally broken and unusable
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Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
Could you please ensure that you are not using the same slug for posts and categories when the Strip category base option is enabled?
Please also share some affected URLs to check. You can add it in the sensitive data section
It is completely secure, and only our support staff has access to that section.
Looking forward to helping you.
Thank you.
Hello,
Sure, we can take a look at your site. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Thank you.
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