Too many redirects

#283990
  • Resolved Tara de Jong & Bryan Philippi

    4 years, 1 month ago

    Rank Math free

    Good day,

    This is an issue related to TranslatePress and Rank Math SEO, using those plugins for a Woocommerce store.
    When my website is translated and I try to go to a product, I get the ‘ERR_TOO-MANY-REDIRECTS’ message. If I turn off Rank Math SEO or TranslatePress, it works as intended, so that makes me believe that Rank Math and TranslatePress don’t work too well together, or I’m doing something wrong myself, but I can’t find out what it is that creates this problem. I’m using the free versions of both Rank Math and TranslatePress. Could I maybe get some help on this? The website in question is pastel-palace.com

    Kind regards,

    Bryan Philippi

Viewing 3 replies - 1 through 3 (of 3 total)
  • Reinelle

    4 years, 1 month ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    Could you please check if you have enabled the Remove Base option in Rank Math > General Settings > WooCommerce?

    If so, please disable the option and check again if the issue still persists. We have received reports from other users about this issue and this is something that we have detected recently due to a change we made to the redirection code in our plugin.

    Looking forward to helping you.

    Thank you.

    Tara de Jong & Bryan Philippi

    4 years, 1 month ago

    Rank Math free

    Good day,

    That seems to have helped, thank you! I’m assuming it’s something that’s being worked on internally? I’d like to turn the remove base option on again at some point, but for now this is fine.

    Kind regards,

    Bryan

    Azib Yaqoob

    4 years, 1 month ago

    Rank Math business

    Hello,

    We are sorry for any inconvenience that might have been caused due to that.

    We are already aware of the issue. We have received reports from other users about this issue, and fixing this issue is our top priority.

    You can keep an eye on our changelog by following this link: https://rankmath.com/changelog/

    If you need further assistance, please don’t hesitate to contact us again. We are here to assist.

    RankBot

    4 years ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Too many redirects’ is closed to new replies.