Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
To narrow down the root cause of the issue, could you try disabling the redirection module and see if the issue persists? Also, please share the affected URL in the designated Sensitive Data section to investigate further.
It is completely secure, and only our support staff has access to that section.
Thank you, and we really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi, we disable redirection module as of the moment just to make the link work again.
Can you check why is this happening?
Thanks!
Hello,
Seems like one of the redirections is causing a loop.
Please disable all redirections and then enable them one by one to find the redirect causing this issue.
Once you narrow that down, please make necessary adjustments to your redirect to make it work with other redirects on your website.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Problem is we did not set any redirection on this page. I already checked this yesterday that’s why I message you guys.
Hello,
Thank you for following up.
Can you also check if you are using another plugin that also has a redirect function? You can also follow the steps in this link to determine that:
https://rankmath.com/kb/check-plugin-conflicts/
Please try to enable the redirection module and Rank Math in troubleshooting mode and check if the error persists.
I hope that helps. Thank you, and looking forward to your update.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
