Hello,
We apologize for the issue you are facing with Content AI. It seems that you might be encountering one of the following common issues:
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Content AI Subscription is Not Active: If you see a message indicating that you need an active subscription plan, it means your subscription may not be active. You can check your subscription status and select a plan if needed.
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Website is Not Connected to Rank Math: If you see a message prompting you to connect your Rank Math account, it indicates that your website is not connected. You can do this by clicking the Connect Now button in the Content AI section of your WordPress dashboard.
To resolve this, please ensure that your subscription is active and that your website is properly connected to your Rank Math account. You can find more details on how to fix these issues in our Content AI troubleshooting guide.
If the problem persists, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.
Thank you for raising this concern!
Sources:
Resolving Content AI Related Issues » Rank Math
Hello,
Thank you for contacting the support and sorry for not following up quickly and any inconvenience that might have been caused due to that.
We can see that you requested a refund on your Content AI Plan via our email support.
You will have to make a new purchase:
https://rankmath.com/content-ai/
If you still have any questions, just reply and we will be more than happy to clarify any doubts you might have.
