To change or update your payment

#846622
  • Resolved Objekt 3D Scan

    1 year, 1 month ago

    Rank Math free

    Hi I recently received this letter: Hi Evgeniia,

    We hope you have enjoyed using the Rank Math SEO plugin so far and would want to continue using it.

    Unfortunately, your payment didn’t go through and you will lose access to all the premium features and SEO preferences unless you act now.

    To change or update your payment method, follow this tutorial: https://rankmath.com/kb/update-change-payment-method/

    If you face any issues while trying to renew your subscription, feel free to contact us at s******@r***********.

    Thanks,
    The Rank Math team

    I don’t quite understand what subscription I should pay for? I don’t see anything in active subscriptions. Do you mean the pro version or what?

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 1 month ago

    Hello,

    We apologize for the issue you are facing regarding your subscription. It seems that you may need to renew your Rank Math PRO subscription, which is necessary to continue accessing premium features and SEO preferences.

    If you do not see any active subscriptions in your account, it could mean that your subscription has expired or was not successfully processed. You can check your subscription status by logging into your Rank Math account area and navigating to the Subscriptions section.

    If you need further assistance or clarification on which subscription to choose, we recommend replying to this ticket. A human agent from the Rank Math Support team will be able to assist you further.

    Thank you for raising this concern, and we appreciate your understanding!

    Sources:
    How to Change or Update the Payment Method » Rank Math
    How to Download or Update My Invoice » Rank Math

    Princess

    1 year, 1 month ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    We can see that you only have Content AI Plan in your account that is set to renew on November 20, 2024.

    But it is possible that you have other subscription under a different email address?

    Can you please search and forward a receipt from FastSpring.com so we can locate your account?

    Looking forward to helping you.

    RankBot

    1 year ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘To change or update your payment’ is closed to new replies.