Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
Please check if you are using a Firewall, as it may prevent saving the changes.
If you are using a Firewall, please whitelist this route:
/wp-json/rankmath/v1/updateMeta
Whitelisting the route should fix the issue.
You can check this link for more information:
https://rankmath.com/kb/meta-data-not-saving/#firewall
I hope this helps. Looking forward to helping you.
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I accessed the updateMeta route on your website (used for updating the keywords and other meta information) and Sucuri’s Website Firewall is blocking that route.
Please have a look at the screenshot in the sensitive data section for a quick reference.
Please whitelist the below route and that should fix the issue:
/wp-json/rankmath/v1/updateMeta
Also, you can whitelist the routes mentioned in this guide to avoid similar issues for other sections of the plugin: https://rankmath.com/kb/meta-data-not-saving/#firewall
If you’re not sure, you can get in touch with your web host regarding this and they would be able to help you whitelist the routes.
Once done clear your website and browser’s cache and see if the issue is fixed.
If the issue still persists, please share the logins as requested by my colleague so that we can investigate further.
Looking forward to hearing back from you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
