Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
Can you please share what kind of dynamic tags are you referring to here? Or are you referring to the snippet’s %tag% variables?
If the variable works on other pages and not on specific ones, you may need to check if there are other plugins that are conflicting with Rank Math. You may check that by following this troubleshooting guide: https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
Let us know how it goes. Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi there, yes you are right. I am referring to the snippet for meta title tags update. I had discovered that there should be no plugin conflicts by following the guide. It would be much appreciated if you could take a look at my admin setup. I’ve shared the credential in the sensitive data form.
By the way, I’ve testing by using the troubleshooting tool, changed to default theme, disabled all plugins and it still seems to be the same… I have no idea what to do next.
Hello,
We tried to access the website with the given credentials and they appear to be wrong.
Could you please verify the situation and report back so we can debug the situation further?
Thank you.
Sorry, can you try again? I have just disabled 2FA security. The credentials should be working fine, I just tested on incognito mode.
Hello,
The 2FA is still active when I tried logging in to your admin dashboard. I also tried accessing it in incognito mode. Please refer to my screenshot in the Sensitive Data section.
Could you please remove the 2FA temporarily so our staff can conveniently access your admin dashboard?
Looking forward to helping you with this one.
I have just updated another account in the sensitive data and removed 2FA, please try again. thanks!
I have just updated another account in the sensitive data and removed 2FA, please try again?
Hello there, thought you might have missed the update, I have just updated another account in the sensitive data and removed 2FA, please try again?
Hello,
I tried to check for a plugin conflict on your site but it seems like the troubleshooting mode of the Health Check plugin isn’t working on your site.
In this case, we will need your permission to disable the plugins on your live site. Or you can create a staging site replicating the issue and share the login details of that with us so we can troubleshoot the issue there.
You can use this guide to create a staging site: https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/
Looking forward to helping you.
Thanks.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
