Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Please contact your web host and check if something is blocking the WordPress REST API. Please also ask them to check the Firewall Settings and whitelist the /wp-json/rankmath/v1/updateMeta route.
Have a look at this knowledge base guide for further troubleshooting – https://rankmath.com/kb/meta-data-not-saving/
If you are using Cloudflare, please whitelist the route in Cloudflare as well:
https://rankmath.com/kb/meta-data-not-saving/#num-3-2-how-to-whitelist-rank-math-file-in-cloudflare
Looking forward to helping you.
Thank you.
https://prnt.sc/23qan1l
вот внес настройки на cloudflare
не помогает
Hello,
Can you confirm if you followed all the troubleshooting steps mentioned in this guide – https://rankmath.com/kb/meta-data-not-saving/?
Looking forward to helping you.
Thank you.
JQMIGRATE: Migrate is installed, version 3.3.2
/wp-json/rankmath/v1/ca/getCredits?_locale=user:1 Failed to load resource: the server responded with a status of 404 ()
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I have checked your site and found that your web host was blocking access to https://koraderevev.ru/wp-json/rankmath/v1/ca/getCredits?_locale=user
Please ask your web host to whitelist these routes:
/wp-json/rankmath/v1/updateMeta
/wp-json/rankmath/v1/ca/getCredits
Whitelisting the route should fix the issue.
Looking forward to helping you.
Thank you.
thank you very much, now I will write again to the hosting
Hello,
Glad that this helped.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
in general, nothing helps, the plugin does not work on two sites. And on the same hosting on the third site everything is ok.
Hosting support said that they have all the rules and nothing is blocked
Hello,
We would like to further investigate this issue of yours. I tried accessing your FTP server but I can’t seem to connect. Please refer to my screenshot in the Sensitive Data Section.
Please check on this and let us know if the FTP is now working or please provide the correct login information.
Looking forward to helping you with this one.
it all worked!
After updating the woocommerce plugin
Hello,
We are glad to hear that.
Could you please confirm if this also resolved the issue with the updating of your meta?
Looking forward to helping you.
Hello,
We are super happy that your issue has been resolved.
If do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
