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#89487
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  • Michael Davis

    4 years, 2 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    I checked your URL on facebook debugger and it shows a CuRL error, here is a screenshot:
    img

    This issue is pretty common with W3 Total Cache users. The Gzip compression option is causing this issue so you must disable it from W3 Total Cache.

    After that, just clear the cache and test it again. It will work.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    RankBot

    4 years, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

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The ticket ‘thumbnail not showing’ is closed to new replies.