Thumbnail does not load when sharing a link on instagram

Hello,

We apologize for the issue you are facing with the thumbnail not loading when sharing a link on Instagram. Here are a few things you can check to troubleshoot this problem:

1. Check Open Graph Image Settings: Ensure that the Open Graph image is correctly set in the Rank Math settings for that specific page. You can do this by going to the Rank Math Meta Box on the page and verifying the image under the Social tab.
   

2. Image Dimensions & Format: Make sure that the image you are using meets the recommended dimensions of 1200px X 630px and is in a supported format (JPEG, PNG, or GIF). If the image is too small or too large, Instagram may not display it correctly.

3. Facebook Sharing Debugger: Since Instagram uses Facebook’s Open Graph protocol, you can use the Facebook Sharing Debugger to scrape your URL again. This can help refresh the cached data and may resolve the issue.

4. Check for Caching Issues: If you have any caching plugins or server-side caching enabled, try clearing the cache to ensure that the latest changes are reflected.

If you’ve checked all these points and the issue persists, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

Sources:
Open Graph/Social Preview Image Is Not Displayed » Rank Math