Hello,
I apologize for the issue you are facing regarding your previous support tickets being public. The tickets in the free section are indeed publicly visible, except for the sensitive data section. If you have personal information in those tickets, we recommend that you reply to this ticket and a human agent from the Rank Math Support team will assist you further with your concerns.
Thank you for bringing this to our attention, and we appreciate your understanding as we work to resolve this matter.
Sources:
How To Effectively & Efficiently Get Support from Rank Math (Support Tickets) » Rank Math
I would prefer it be removed as it has very specific information about my installation, paths, server config etc. I will buy a pro package this weekend. But do please remove my thread.
Hello,
We have already set your tickets to private.
Once your account is upgraded to PRO, you can access them again privately.
Looking forward to helping you.
Hello,
You’re very much welcome!
Don’t hesitate to get in touch with us if you have any other questions.
