Hello,
We apologize for the issue you are facing with your Rank Math Pro subscription. It sounds frustrating, especially when your website’s performance is at stake.
To resolve this, please ensure that you are logged in with the correct email address associated with your Pro purchase. You can check this by navigating to your Rank Math account dashboard and verifying your registered email address in the ‘Account details’ section.
If you find that the email does not match the one used for your purchase, or if you are still unable to see the Pro version available for download, you will need to contact our support team to merge your accounts or change the email connected to your Pro plan. You can do this by replying to your existing ticket or by submitting a new ticket through the Rank Math Support Forum.
Thank you for your patience, and we appreciate you bringing this concern to our attention. A human agent will assist you further once you provide the necessary details in your reply.
Sources:
Why is My Subscription Not Showing Up in My Rank Math Account? » Rank Math
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We found your subscription under a different email address. [moved to sensitive data section]
To avoid any confusion in the future, would you like to merge these two accounts?
If so, please tell us the preferred email address and we will do the needful.
We really look forward to helping you.
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Is your card have payment? I think it is glitch in your card!!
No. It’s all setup correctly now by another agent
Thank you for your reply
Kind regards
John
Could you merge the accounts under 5he m*********@g******** account, if not already completed, please
I am logged in and have RM PRO enabled
Kind regards
John Maloney
Hello,
As requested, we have merged your accounts with the main email address m*********@g********.
Please check on your end if everything is working as expected.
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
