This is a serious issue, and it’s the first time I’ve encountered, Please see.

Hello,

We apologize for the issue you are facing with the Focus Keyword and meta description disappearing after saving or updating your new article. Thank you for providing detailed information about the problem.

Since you’ve already checked for plugin conflicts by deactivating them one by one, here are a few additional steps you can take to troubleshoot this issue:

1. JavaScript-Related Errors: There might be JavaScript errors affecting the saving process. You can check for these errors by opening the Developer Tools Console in your browser. Here’s how to do it in Chrome:

   • Navigate to More Tools → Developer Tools from the Chrome menu.
   • Click on the Console tab.
   • Look for any errors that appear when you try to save your changes. If you find any, they may indicate what is causing the issue.
     
     

2. Firewall Settings: If you have a firewall enabled, it might be blocking access to Rank Math’s files. Ensure that the following endpoints are whitelisted:

   • /wp-json/rankmath/v1/updateMeta
   • /wp-json/rankmath/v1/updateSchemas
   • /wp-json/rankmath/v1/updateRedirection
   • /wp-json/rankmath/v1/getFeaturedImageId
   • /wp-json/rankmath/v1/getHead

3. Cloudflare Settings: If you are using Cloudflare, you may need to create page rules to disable security for the Rank Math endpoints mentioned above. This can help in resolving issues related to saving metadata.

If after trying these steps the issue persists, please reply to this ticket with any error messages you find in the console, and a human agent from our support team will take over and assist you further.

Thank you for your patience as we work to resolve this issue!

Sources:
Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved » Rank Math

Hello,

Thank you for contacting us. We apologize for any inconvenience this issue may have caused.

We checked your site and found that Rank Math REST Routes that we use to update the data are being blocked by GoDaddy’s firewall and most likely this is why you’re facing the issue.

Also, some of the routes not blocked by Godaddy are blocked by the WordFence firewall

Please see the screenshots below for your reference:

To resolve this issue, please try whitelisting the following Rank Math REST Routes that are being blocked on your firewall.

/wp-json/rankmath/v1/updateMeta
/wp-json/rankmath/v1/updateSchemas
/wp-json/rankmath/v1/updateRedirection

You may try following this link to learn how you can whitelist Rank Math REST Routes in GoDaddy Website Firewall: https://in.godaddy.com/help/allow-access-to-a-file-or-folder-that-shows-an-access-denied-security-warning-32305

Alternatively, you can share the image with your hosting company (GoDaddy) and ask them to whitelist the above Rank Math routes.

Also, follow this guide to whitelist Rank Math in WordFence: https://rankmath.com/kb/whitelist-rank-math-in-wordfence/

Let us know how it goes. Looking forward to helping you.

Thank you.

Hello,

We are glad to know that this issue has been resolved. Thank you for letting us know.

This ticket will be closed now, but you can always open a new one if you have any other questions or concerns. We are here to help you with anything related to Rank Math.

We appreciate your patience and cooperation throughout this process.

Thank you for choosing Rank Math.