Hello,
We apologize for the issue you are facing with the block error in the editor when Rank Math is activated. This can sometimes occur due to conflicts with other plugins or themes.
Here are a few steps you can take to troubleshoot and potentially resolve the issue:
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Check for Plugin Conflicts: Deactivate all other plugins except Rank Math and see if the issue persists. If it resolves, reactivate the plugins one by one to identify the conflicting plugin.
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Theme Conflict: Switch to a default WordPress theme (like Twenty Twenty-One) to check if the issue is related to your current theme.
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Update Everything: Ensure that WordPress, your theme, and all plugins (including Rank Math) are updated to their latest versions.
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Check Console for Errors: Open your browser’s developer console (usually F12) and check for any JavaScript errors that might give more insight into what’s causing the issue.
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Reinstall Rank Math: Sometimes, reinstalling the plugin can resolve unexpected issues. Make sure to back up your settings before doing this.
If you continue to experience problems after trying these steps, please reply to this ticket with your site URL so that a human agent from our support team can assist you further. Thank you for raising this concern, and we’re here to help!
Sources:
Sorry, You Are Not Allowed to Access This Page » Rank Math
When I click on the link inside the editor, I see the message: “This block has encountered an error and cannot be previewed.”
I tested by deactivating all plugins, and the block works normally. The error only happens when I activate the Rank Math plugin.
Here is the link where the issue occurs: https://monday.edu.vn/dai-hoc-handong/
Could you please help me fix this? I need the block to display properly in the editor so I can edit its content.
Thank you for your assistance.
Hello,
In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
