there is no save changes button after editing title and description after new up

#237459
  • Resolved Siyamak
    Rank Math free

    hi
    i have 2 huge problem, pls check how we could make them go

    1-after recently update now after editing title or description of a page there is no button to save changes! (pics no 1,2 in attach file)

    2-i use travelo theme and visual composer page builder (last version) so for faq i put gutenburg element there and set faq by rankmath, but now when i want to edit any things in that element i could now see faqs!!! (image no 3)

Viewing 13 replies - 16 through 28 (of 28 total)
  • my theme works with visual composer. when you deactivate that the site goes like you saw.
    i active that too and others plugin. before i deactive all plugins but the problem was existed.
    this problem occure exactly after your update (i think you said remove about 5000 codes) maybe for that i have this problem. when rankmatt rollback to previous version it works well, so by this too i think this issue caused by your new update.
    by the way it seems you cant solve this and i think i force to use another seo plugin unfortunately!!

    Hello,

    The file we use to save the meta data is being blocked on your site. Please contact your hosting provide and ask them to whitelist /wp-json/rankmath/v1/updateMeta?_locale=user file. The issue will be resolved after that.

    Here is a guide that can help: https://rankmath.com/kb/meta-data-not-saving/

    And I can check that you are using WP Bakery’s Gutenberg element to add FAQ block. I checked the element on my end and there is no save option inside that. You can add any block inside that and it will not give you an option to save it. Can you please check using any other block and let us know if that works?

    Looking forward to helping you.

    hi mr asrani
    i told sent your message to my host provider. he tole i dont see any problem with host…
    and said:

    I could see the error
    But as I said before, we have no log in firewall or mod_security
    This response header is related to error 403:
    access-control-allow-credentials: true
    access-control-allow-headers: Authorization, X-WP-Nonce, Content-Disposition, Content-MD5, Content-Type
    access-control-allow-methods: OPTIONS, GET, POST, PUT, PATCH, DELETE
    access-control-allow-origin: https://faragasht.com
    access-control-expose-headers: X-WP-Total, X-WP-TotalPages, Link
    cache-control: no-cache, must-revalidate, max-age=0
    content-encoding: gzip
    content-length: 124
    content-type: application/json; charset=UTF-8
    date: Tue, 10 Aug 2021 13:52:59 GMT
    expires: Wed, 11 Jan 1984 05:00:00 GMT
    link: <https://faragasht.com/wp-json/&gt;; rel=”https://api.w.org/&#8221;
    pragma: no-cache
    vary: Origin,Accept-Encoding
    vary: Accept-Encoding
    x-content-type-options: nosniff
    x-litespeed-cache-control: no-cache
    x-robots-tag: noindex

    Error 403 is issued by wordpress and not the server
    I’m sure about that
    These headers and error 403 contain responses from wordpress which means that all this output and error 403 is exported from wp

    so i dont know what i have to do? you told go to host , host told go to rankmath…!
    if i knew after an rankmath update i will have this huge problem, i didnot do that…

    Hello,

    If everything is fine according to your host then there could be a plugin conflict or Cloudflare blocking if you are using Cloudflare, that is causing the issue. I tried to check for a conflict but the troubleshooting mode of the Health Check plugin isn’t working on your site.

    Can you please create a staging site using a plugin like WP Staging and share its login details with us so we can check and figure out if there is a plugin conflict?

    Looking forward to helping you.

    Thanks.

    hi again. i dont have cloudflare for some month (before i had)
    staging is made now

    Hello,

    I got the following error when I tried to access the login page of your staging site:

    Can you please check and let us know when it’s fixed so we can log in and investigate further?

    Looking forward to helping you.

    i checked it and works well. maybe that problem is for your browser catch . i test with 2 new web browser and works good. pls try again

    one thing again i have to mention. my site is created by visual composer when ever you deactivate this plugin it shows that error.

    Hello,

    There was a rule at the top of your functions.php file that was enabling this error on the REST API routes and thus causing the issue of not saving the data properly.

    We disabled that rule and the metadata is saving fine now and the route is accessible.

    Here’s the rule we disabled for your reference:

    
    add_filter( 'rest_authentication_errors', function() {
    	$error_message = esc_html__( 'DRA: Only authenticated users can access the REST API.', 'disable-json-api' );
    	return new WP_Error( 'rest_cannot_access', $error_message, array( 'status' => rest_authorization_required_code() ) );
    });
    

    Hope this helps solve your issues.

    Don’t hesitate to get in touch if you have any other questions.

    thx dear kind god this works well now 🙂
    that was like nightmare
    thank you from all rankmath support team.
    pls guide me:
    1. with disabled that rule in finction.php could it harm any part of site in future?
    2. if in the future my theme company give me an update, could will this code change? if yes how could i repair that?
    3- can i delete staging version now?
    4- can i install a security plugin (like all in one security) without problem about that code?

    Ankit
    Rank Math business

    Hello,

    1. with disabled that rule in finction.php could it harm any part of site in future?

    No, It will not harm your website. It’s a required functionality to access the APIs, which should be enabled all the time.

    2. if in the future my theme company give me an update, could will this code change? if yes how could i repair that?

    You can save the code on your local computer, and If the theme gets updated, you can paste the code back to the function.php file.

    3- can i delete staging version now?

    Since the issue is resolved now you can delete your staging website.

    4- can i install a security plugin (like all in one security) without problem about that code?

    Yes, feel free to install security plugin. If you encounter anything, do let us know. We are here to assist you.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    thx god for know your team. and thank you again (all support team)
    have a good time.

    Hello,

    You’re welcome.

    We are super happy that this issue is already resolved. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind us asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 13 replies - 16 through 28 (of 28 total)

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